Terms of Service

• "Platform" means NairaClinic's app, website, and related services.
• "Clinician" means a licensed doctor or other licensed health professional using the Platform.
• "Consultation" means any remote or in-person clinical interaction arranged via the Platform.
• "User" means any patient, guardian, or person using the Platform.

• You must provide accurate information.
• You're responsible for keeping your login details safe.
• We may suspend accounts for fraud, abuse, harassment, or unsafe conduct.

What we do

• Provide booking, messaging, video/voice features, records access, and payment flow.
• Help you connect to clinicians and (if you request) partner services like labs/pharmacies.

What we do NOT do

• We do not replace hospitals or emergency units.
• We do not guarantee clinical outcomes.
• We do not guarantee that a clinician will be available at all times.

• Some conditions cannot be safely handled remotely.
• Clinicians may require in-person review or referral.
• Poor lighting, poor network, incomplete history, and missing vitals can affect safety.

If you think you're having an emergency, do not use chat as your first move. Call 112 or go to an emergency facility.

• Appointment fees (if any) will be shown before you pay.
• Cancellation rules will be displayed at checkout and in your booking screen.
• If a service is not delivered to an agreed standard, users may be entitled to a reasonable refund portion under consumer protection expectations.

Clinicians decide, based on professional judgment and law, whether to issue prescriptions, referrals, or medical notes.

You agree not to upload or send:

• False information or impersonation
• Harassment, threats, hate speech
• Illegal content
• Someone else's private medical information without permission

• Partner services may have their own terms and pricing.
• Delays may occur due to factors outside our control.
• We share only what is necessary to fulfil your request (see Privacy Policy).

Our Privacy Policy explains how we handle data, including sensitive health data, breach response, and your rights under NDPA.

We aim for reliability, but we may pause features for maintenance or safety. We are not liable for network failures or device issues outside our control.

• Step 1: Contact support@nairaclinic.com
• Step 2: We investigate and respond within 2–5 business days
• Step 3: If unresolved, parties may use mediation and/or arbitration where appropriate, without removing statutory consumer rights.

We may suspend or terminate accounts for fraud, abuse, harassment, patient safety risks, regulatory concerns, or repeated violations of these Terms.

These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes will be handled in Lagos State High Court / FCT High Court unless mandatory law requires otherwise.